Not completely happy with your purchase? You have 30 days from the date of purchase on to make a return if you are not entirely satisfied with your purchase. The returned item(s) must be in its original packaging with all of the labels still intact, be unwashed, unworn, and unused. Before returning anything back to us, please complete the online return form. Refunds Within five working days after receiving your returned items we will approve the refund process for your credit card or other original form of payment. Any shipping fees are non refundable and not covered by Sorra UK.